Refund policy

Effective date: 14.04.26

At Saphira Beauty, we want you to be satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures for returns and refunds.

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1. Returns

You have the right to request a return within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused

• The item must be in its original packaging

• The item must be in the same condition that you received it

Returns requested after 14 days may not be accepted.

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2. How to Request a Return

To start a return, please contact us at:

Email: saphirabeautyy@info.com

Include:

• Your order number

• The reason for return

We will provide you with return instructions.

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3. Return Shipping

• Customers are responsible for return shipping costs

• We recommend using a trackable shipping method

If the item is defective or incorrect, we will cover return shipping costs.

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4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to your original payment method

• Processing time may vary depending on your payment provider

Original shipping costs are non-refundable.

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5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery at:

saphirabeautyy@info.com

Include photos and details of the issue.

We will offer:

• A replacement

• A refund

• Or store credit

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6. Non-Returnable Items

We reserve the right to refuse returns if:

• The item has been used

• The item is not in its original condition

• The return request is made after 14 days

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7. International Returns

As we ship worldwide, returns may need to be sent to different warehouse locations depending on where your order was fulfilled.

Return shipping costs and any customs fees are the responsibility of the customer unless the item is defective or incorrect.

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8. Contact

If you have any questions about returns or refunds, please contact us:

Saphira Beauty

Email: saphirabeautyy@info.com