Refund policy
Effective date: 14.04.26
At Saphira Beauty, we want you to be satisfied with your purchase. This Return & Refund Policy outlines your rights and our procedures for returns and refunds.
⸻
1. Returns
You have the right to request a return within 14 days of receiving your order.
To be eligible for a return:
• The item must be unused
• The item must be in its original packaging
• The item must be in the same condition that you received it
Returns requested after 14 days may not be accepted.
⸻
2. How to Request a Return
To start a return, please contact us at:
Email: saphirabeautyy@info.com
Include:
• Your order number
• The reason for return
We will provide you with return instructions.
⸻
3. Return Shipping
• Customers are responsible for return shipping costs
• We recommend using a trackable shipping method
If the item is defective or incorrect, we will cover return shipping costs.
⸻
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
• Refunds will be issued to your original payment method
• Processing time may vary depending on your payment provider
Original shipping costs are non-refundable.
⸻
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at:
saphirabeautyy@info.com
Include photos and details of the issue.
We will offer:
• A replacement
• A refund
• Or store credit
⸻
6. Non-Returnable Items
We reserve the right to refuse returns if:
• The item has been used
• The item is not in its original condition
• The return request is made after 14 days
⸻
7. International Returns
As we ship worldwide, returns may need to be sent to different warehouse locations depending on where your order was fulfilled.
Return shipping costs and any customs fees are the responsibility of the customer unless the item is defective or incorrect.
⸻
8. Contact
If you have any questions about returns or refunds, please contact us:
Saphira Beauty
Email: saphirabeautyy@info.com